XcellenceHub

Expert Outsourced Solutions

Reliable German- and English-speaking nearshore teams for companies in the DACH region. We support companies across various industries with scalable finance operations and customer support, drawing on our experience working with SaaS, e-commerce and many other businesses.

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Our Services

We support companies in the DACH region with reliable outsourced Finance & Accounting and Customer Support services.

Finance & Accounting

Structured, scalable operations support for DACH-facing finance teams.

Core Finance Operations

Accounts Payable and Accounts Receivable
General Ledger accounting and journal entries
VAT reporting, including local VAT and OSS
Billing, reconciliations and payment runs

Closing, Analysis & ERP

Month-end and year-end closing support
Financial reporting and management analysis
ERP support and process optimization for NetSuite users
Hands-on work in NetSuite, Lexware Office, QuickBooks and Sevdesk

Tools: NetSuite Lexware Office QuickBooks Sevdesk

Customer Support

Professional German and English written support for fast-moving digital businesses.

Customer Communication Coverage

Email, live chat and ticket-based support
First-level inquiries and issue categorization
Order, delivery, return and refund communication
Backlog reduction and seasonal capacity support

Workflow & Quality Management

Ticket prioritization and escalation tracking
Follow-ups with structured response consistency
FAQ updates and knowledge-base support
Direct collaboration in your existing support stack

Tools: Zendesk Gorgias Jira Shopify

About Us

DACH-Focused Operations Partner

DACH-Focused Operations Partner

XcellenceHub is a North Macedonia-based outsourcing company supporting clients in the DACH region and international markets with Finance & Accounting and Customer Support services.

We combine German and English communication with hands-on DACH process experience, helping companies scale with remote professionals who integrate quickly into existing teams, tools and workflows.

German & English language confidence
DACH accounting and service standards
Structured, reliable remote execution
DACH market-first mindset in processes and communication

Meet Our Team

Finance & customer support experts for DACH operations.

Founder

Zoran Kuzmanov

Founder

Finance Team

Ivana Zdraveska

Lead Accountant and ERP Expert for NetSuite

Finance Team

Esmeralda Omerovic Mujcic

Senior Accountant

Finance Team

Emina Omerovic Jusupovic

Accountant and ERP Expert for Lexware Office

Finance Team

Elena Dzonova

Accountant

Customer Support

Sara Destanovic

Customer Service Expert

Customer Support

Ljupka Namicheva

Customer Service Expert

Why Choose XcellenceHub?

A DACH-focused nearshore partner for finance and written customer support.

DACH Market Focus

We understand German-speaking business standards around structure, reliability and communication quality.

German & English Communication

Our teams deliver consistent written communication in German and English across finance and support workflows.

Experienced Remote Teams

We integrate fast into existing processes, tools and reporting structures with minimal onboarding overhead.

Diverse Client Portfolio

Operational experience across e-commerce, SaaS, digital platforms, loyalty ecosystems and service businesses.

Tool-Ready Teams

Direct work in NetSuite, Lexware Office, Zendesk, Gorgias, Jira and Shopify without disrupting your setup.

Flexible Capacity

Support that scales full-time, part-time, seasonal or project-based depending on your operational load.

German & English Customer Support

Outsourced written customer support for e-commerce, SaaS and digital platforms. German and English agents for email, chat, tickets, Shopify, Zendesk, Gorgias and Jira.

Strong Fit For

E-commerce Brands Shopify Stores B2B SaaS Companies Digital Platforms Marketplaces Cashback & Loyalty Programs

Scales during seasonal peaks and unexpected ticket spikes
Reduces queue pressure for internal support teams
Keeps communication structured and professional in German and English

Typical Support Tasks

Order questions, delivery updates, returns and refunds
Account inquiries, issue categorization and follow-ups
Ticket prioritization, escalation tracking and handover notes
FAQ updates and knowledge-base support documentation

Tools: Zendesk Gorgias Jira Shopify

Need German or English Written Customer Support?

Let us discuss how we can support your team.

Our Clients

We support international companies across finance operations, accounting, customer support and back-office processes.

Justsnap

Cashback & Loyalty Platform

Kings Road Merch

E-commerce

Foodspring

E-Commerce (FMCG Industry)

Lyght Living

Furniture Leasing & E-Commerce

Your Super

E-Commerce (FMCG Industry)

InnerNow

SaaS / Mobile App

Testimonials

Hear from companies we support across finance and customer operations.

Daniel Ishikawa - Lyght Living

Zoran and his team have been a valuable support for the past 4 years in our Finance Operations team. With their help we finally managed to have structured management of account receivables, regular payment runs and financial reporting.

Ahmet Unver - Justsnap

Zoran has helped us set up our accounting system for our new company in Germany. Since then he has been vital in assuring that all our accounting policies and processes run smoothly, from Accounts receivable/payables to VAT reporting, preparation of the financial statements and constant coordination with our auditors EY. Furthermore, Zoran and his team have also supported us with customer support operations, helping us manage customer inquiries in a structured and professional way. Their understanding of German business requirements, reliable communication, and hands-on approach have made them a valuable extension of our team.

Neel Naik - Chopra and YourSuper

Working with XcellenceHub has been a game-changer for both Chopra and YourSuper. Their tailored support streamlined accounting, improved visibility into our financials, and helped our teams make stronger operational decisions.

Let us Build Your Remote Operations Team

Looking for reliable German- and English-speaking support for your finance or customer operations?

Tell us what you need - finance support, written customer support, backlog reduction, seasonal capacity or a dedicated remote team. We will get back to you with a practical setup proposal.

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